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Dream Spaces – Legal Information & Policies
Last Updated: September 8, 2025
Company Name: Dream Spaces
Registered Address: KN 95 Street, Kigali, Rwanda
Phone: +250 796 132 025
Email: dreamspacesrw@gmail.com
Website: dreamspacesrw.com
1. Introduction
Dream Spaces is an international architecture, engineering, and design company headquartered in Rwanda and providing services worldwide. By accessing our website or engaging our services, you agree to comply with and be bound by the terms outlined in this Legal Information & Policies document. Our operations follow the laws of Rwanda while also complying with relevant international regulations, including the General Data Protection Regulation (GDPR) for clients and partners based in the European Union, and other globally recognized data protection and business ethics standards. This ensures transparency, accountability, and consistency in our business practices regardless of where you are located.
2. Terms of Service
2.1 Scope of Services
We offer a broad range of professional services including Architecture & Interior Design, Engineering & Data Solutions, Construction & Civil Engineering, Power Systems Engineering, Environmental Studies, and the creation of detailed construction plans and blueprints. Each service is tailored to the client’s needs, combining technical expertise with creative solutions to deliver high-quality, sustainable results.
2.2 Engagement & Fees
All engagements begin with a written agreement or formal proposal outlining the scope of work, timelines, and costs. Our quotations remain valid for thirty (30) days unless otherwise specified. Work will only commence after written approval from the client and receipt of any agreed advance payment. This process ensures both parties have a clear understanding of project expectations from the outset.
2.3 Payments
Invoices are due within fifteen (15) calendar days of issuance unless otherwise agreed in writing. Late payments may incur a service charge of 1.5% per month or the maximum permitted by law. Persistent delays in payment may result in the suspension of ongoing work until the account is settled. This policy protects our operational continuity and ensures fair treatment to all clients.
2.4 Client Responsibilities
Clients are responsible for providing accurate and complete project information, timely approvals, and any necessary site access or legal permissions. Inaccurate data, late responses, or restricted access may cause delays and could result in additional costs. Where required, clients must also secure approvals from relevant authorities unless our agreement specifically states that Dream Spaces will handle this process.
2.5 Changes to Scope
Any modification to the agreed scope of work, timeline, or deliverables must be documented in writing and signed by both parties. Changes may result in revised fees or extended timelines. This ensures transparency and prevents misunderstandings as the project progresses.
2.6 Deliverables
Our deliverables, such as drawings, technical reports, and blueprints, are intended solely for the agreed project. Preliminary designs or concepts may not be used for construction or replicated without our written permission. Unauthorized use or reproduction of our materials is strictly prohibited and may lead to legal action.
3. Privacy Policy
3.1 Data We Collect
We collect personal information such as names, email addresses, phone numbers, and company details when you contact us or engage our services. We also gather project-related data (e.g., site locations, technical requirements) and website usage data through cookies and analytics tools.
3.2 How We Use Your Data
Your data is used to deliver our services, manage your project, communicate with you, and improve our website and offerings. We may also process your information to comply with legal obligations, enhance security, and send marketing communications when you have given explicit consent.
3.3 Legal Bases for Processing
We process personal data under one or more legal bases:
Performance of a contract with you.
Legitimate interests in improving services and ensuring security.
Compliance with legal obligations.
Your explicit consent for certain uses, such as marketing emails.
3.4 Data Sharing
We share your data only with trusted third-party service providers such as cloud hosting, payment processors, or technical consultants who help us deliver our services. These providers are bound by confidentiality and data protection agreements.
3.5 International Transfers
When transferring data outside Rwanda, we apply safeguards such as contractual clauses, encryption, and adherence to recognized international privacy frameworks to ensure your information remains secure.
3.6 Data Retention
We keep your data only as long as necessary to fulfill the purpose for which it was collected, comply with legal requirements, and resolve disputes.
3.7 Your Rights
You have the right to request access to your data, correct inaccuracies, request deletion, restrict or object to processing, and in certain cases, request data portability. You may exercise these rights by contacting dreamspacesrw@gmail.com.
4. Cookie Policy
4.1 What Are Cookies?
Cookies are small text files placed on your device to help operate our website and improve your browsing experience.
4.2 Types of Cookies We Use
Necessary Cookies: Enable essential functions like page navigation and secure access.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve content and usability.
Preference Cookies: Store your language, region, or other settings for convenience.
4.3 Managing Cookies
You can disable or manage cookies in your browser settings. Please note that disabling some cookies may affect site performance or functionality.
5. Refund & Cancellation Policy
Payments are generally non-refundable once work has started due to the time, effort, and resources invested. If you cancel before work begins, we may refund unused advance payments minus any costs already committed. If you cancel after work has commenced, you will be invoiced for the completed work and any related expenses incurred. This policy ensures fairness and protects both parties.
6. Liability & Disclaimers
We provide our services with reasonable skill, care, and professional standards. However, we are not responsible for delays caused by third parties, government approvals, or events outside our control (force majeure). Our total liability for any claim is limited to the amount paid for services in the 12 months preceding the claim.
7. Intellectual Property
All original designs, reports, and creative materials remain the intellectual property of Dream Spaces until full payment is received. Upon payment, you receive a non-transferable, non-exclusive license to use the deliverables for the specific project only. Any other use without our written consent is prohibited.
8. Ethics & Anti-Corruption
Dream Spaces maintains a zero-tolerance policy toward bribery, fraud, and unethical practices. We operate in compliance with both Rwandan anti-corruption laws and international ethical business standards. Our partners and suppliers are expected to adhere to the same principles.
9. Governing Law & Disputes
This agreement is governed by the laws of the Republic of Rwanda and applicable international laws where relevant. We encourage resolving disputes amicably; if unresolved, they will be subject to the exclusive jurisdiction of the courts in Kigali, Rwanda.
10. Contact Us
For legal, privacy, or policy-related questions, you can contact us at:
📍 KN 95 Street, Kigali, Rwanda
📞 +250 796 132 025